Returns and Refunds
Faulty or incorrect fabric
If your fabric arrives faulty, damaged or is not what you ordered, contact us within 7 days and we will replace it or refund you in full, including any return cost. This is your right under the Consumer Protection Act.
Cut-to-order fabric
Fabric cut to a length you specified is made to your order and cannot be returned or exchanged if you simply change your mind. Please check your measurements carefully before ordering.
Cooling-off period
The Electronic Communications and Transactions Act gives consumers a 7-day cooling-off period on goods bought online. This does not apply to goods made or cut to a consumer’s specifications, which includes fabric cut to your requested length.
Orders we cannot fulfil
If we cannot supply what you paid for, you receive a full refund. No exceptions and no restocking fee.
How refunds are paid
Refunds go back to the card used to pay, through Yoco. Allow up to 10 working days for your bank to reflect it.
Contact
Email us to start a return or refund. Please quote your invoice number.